Privacy Policy
How we collect, use, and protect your personal information
Information We Collect From You
We collect information that you voluntarily provide when using our consultation services, contacting us through forms, or communicating with our team. This information helps us deliver personalized property analysis services and respond to your inquiries effectively.
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→Contact details including name, email address, phone number, and mailing address
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→Property interests, location preferences, and consultation requirements you share with us
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→Communication records including emails, messages, and notes from consultation sessions
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→Technical information such as IP address, browser type, and device information when visiting our website
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→Payment information when processing fees for consultation services provided
We collect only information necessary to provide quality consultation services and maintain professional client relationships. You control what information you share, and we respect your privacy choices throughout our interactions.
How We Use Your Information
Your information enables us to deliver personalized property market analysis services, respond to inquiries, schedule consultations, prepare detailed reports, and maintain ongoing client relationships. We use collected data to improve service quality, understand client needs, and communicate relevant information about your consultations.
We may use your information to send updates about your consultation status, share relevant market insights when requested, process service payments, comply with legal obligations, and maintain internal records. We do not sell your personal information to third parties or use it for purposes beyond providing consultation services.
Your Privacy Rights and Choices
Under Australian privacy regulations, you have specific rights regarding your personal information. You may request access to data we hold, seek corrections to inaccurate information, request deletion of your data, object to certain processing activities, and withdraw consent previously given.
Right to Access Information
You may request copies of personal information we maintain about you at any time.
Right to Correct Data
You may request corrections to any inaccurate or incomplete personal information we hold.
Right to Delete Information
You may request deletion of your personal data subject to legal retention requirements.
Right to Data Portability
You may request your data in structured, commonly used formats for transfer elsewhere.
How We Share Your Information
We maintain strict confidentiality regarding client information. We do not sell, rent, or trade your personal data with third parties for their marketing purposes. Information sharing occurs only in limited circumstances necessary for service delivery.
We may share information with service providers who assist with website hosting, payment processing, or administrative functions under strict confidentiality agreements. We may disclose information when required by law, legal processes, or to protect rights and safety. Any data sharing maintains appropriate safeguards for your privacy.
Data Security Measures We Implement
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include encrypted data transmission, secure storage systems, access controls, and regular security assessments.
While we maintain strong security practices, no system is completely secure. We cannot guarantee absolute security of information transmitted through the internet. You share responsibility for protecting your account credentials and notifying us of any suspected security breaches affecting your information.
Contact Us About Privacy
Address: 570 Bourke Street, Level 17 & 24, Melbourne, VIC 3000 Australia
Phone: +61244219574
Email: content@orivandexus.com